About this Job
The role of this job is full-time.
The top priority of this company is to Take Excellent Care Of Customers by attending to their individual requirements and going above and beyond their expectations. To develop An Incredible Place To Work and Shop, a specific degree of product expertise, culinary proficiency, sales prowess, customer service prowess, and teamwork among coworkers are required. Prepare, process, package, and store goods in accordance with Fresh Foods Standards. Additionally accountable for offering customer service, maintaining a clean work environment, emptying stock, and reloading salvage items in accordance with Fresh Foods Standards. One of Harris Teeter's most valued resources is its customers. Each employee represents Harris Teeter to our clients and the general public. The manner in which colleagues carry out their duties reflects on the entire Company.
Customers evaluate Harris Teeter based on how employees treat them each time they interact with them. Helping any client or potential consumer is therefore one of the top company goals. Nothing is more crucial than treating consumers with respect, kindness, assistance, and promptness. All employees that have a lot of consumer contact at Harris Teeter will get training. You must refer a customer who has a particular criticism or complaint that you are unable to address to the department manager or manager-on-duty so that the proper course of action may be taken. Keep in mind that all interactions with the public—whether they occur in person, over the phone, or through any other form of communication—reflect not just on a specific associate but also on Harris Teeter as a whole.
Achieving good customer relations can benefit Harris Teeter by increasing customer loyalty, revenue, and sales in addition to improving the company's reputation.
The following are ESSENTIAL FUNCTIONS AND RESPONSIBILITIES.
- You are to engage consumers in conversation at the sales counter and on the sales floor.
- You are to ask the clients about their shopping requirements.
- You have to give clients the information they necessary to satisfy their dietary needs and preferences.
- You must heed the advice of customers.
Your Key Responsibilities
- You must accomplish your work with the greatest caliber of customer service possible. Under no circumstances should you be impolite to customers.
- You must heed the advice of customers. Bring in department management or the manager-on-duty if you are unable to grant a customer's request. Never decline an opportunity.
- Smiling and maintaining eye contact with each customer should be a priority
- Ask consumers whether they found what they were searching for in a sincere, articulate, and passionate manner. Customers and visitors should see your firm in a professional manner. Your appearance, grooming, and personal hygiene standards all help to project the right image and boost the spirits of your coworkers. You must maintain a tidy, stylish look when representing Harris Teeter during business hours or at all times. You must constantly present yourself impeccably and in accordance with our Company's policy, which represents acknowledged conservative ideals. Be dependable and timely by arriving at work on time and according to the schedule.
- It is difficult for other employees and might have an adverse effect on service and production when you are absent or tardy. Notify your manager or the manager-on-duty two (2) hours prior to your scheduled start time if you anticipate being late or being unable to work as planned. This will allow time for the proper adjustments to be made. Follow the recipe's instructions to prepare and decorate bread, rolls, muffins, pies, cakes, cookies, and other pastries. To decide on the type and amount of baked items, consult the manufacturing schedule. Put dough pans in a proofing box so they may rise. Baked dough in pans that have been elevated in the oven. Thermostatic controls or draft adjustments can be used to control oven temperature.
- Place cooked products on a cooling rack after removing them from the oven. Cakes and other bakery goods should be tastefully decorated, and party trays should be made in accordance with client requests. fulfills or prepares food orders placed by clients at the counter. Pork, cattle, poultry, and other meats can be baked, fried, broiled, or roasted in accordance with standards. Products should be prepared, weighed, priced, packaged, and wrapped in accordance with regulations. Utilize all required tools to efficiently prepare and portion items in accordance with standards or a customer's request.
- Discuss requests, current sales promotions, marketing initiatives, and necessary items in English with consumers and coworkers. Take a consumer to a product when they inquire about its location. When answering the phone, introduce yourself and ask if you can assist by stating "Harris Teeter [store name], this is [name], may I help you?" while being courteous and professional. People on "hold" should get a prompt response back. penned orders. Offer Only Fresh Goods.
- Observe Harris Teeter standards for the preparation of products, merchandising, rotation, date, and markdown rules and regulations. Respect the RO-37 food safety policy. Make sure that all suitable Fresh Foods goods are stored in a cold environment. Check that product, case, and cooler temperatures are within acceptable ranges. Be Sure to Properly Stock Our Shelves. Products should be stocked and blocked in accordance with standards, maximizing sales and reducing shrinkage. Work with backstock often. Process damaged and out-of-date merchandise in accordance with requirements.
- To guarantee that advertised products and/or samples are still available, regularly check merchandising displays. Prepare, present, and provide daily samples in accordance with regulations. Notify management as necessary of any instances including a lack of advertised goods and/or samples, inaccurate pricing, missing signage, departmental changes, and/or other issues. According to the Fresh Foods Receiving and Rotation guidelines, unload the goods off the truck and store them in the refrigerators. As needed, load the salvage onto the truck.
- Take the items out of storage. Keep Our Shops Spotless. obey the rules and regulations set out by the Departments of Agriculture and Health (Weights & Measures). Observe the Harris Teeter's cleanliness guidelines. Prep area and refrigerators should be cleaned and sanitized as necessary. Always keep countertops and surfaces in touch with food clean. You should also wash down the windows and glass of your refrigerator, sweep and mop the floors, empty the trash, and stock your displays neatly. Be aware of and carry out recurring tasks when business is slow. (Examples include sweeping, dusting, blocking, arranging, emptying the garbage, etc.) Recognize how the Fresh Foods Department operates generally.
- Fill your papers completely and keep the correct records. help with the inventory and pricing adjustment procedures. Assist in preventing harmful circumstances in the shop by adhering to all safety requirements. When an accident occurs or a safety issue arises, notify store management right away. Enter mishaps and safety risks in the appropriate log. To ensure compliance with the Hazard Communication Program Manual and proper handling, mixing, and application of chemicals, follow the instructions provided. Adjust to different circumstances and new priorities. Be adaptable and capable of handling several duties. Maintain a healthy balance between following directions and taking the initiative, and exhibit the flexibility needed to complete the tasks for the whole shift.
- Help coworkers execute everyday activities such as unloading trucks, verifying deliveries, taking inventory, stocking and arranging coolers, and displaying merchandisers, among other jobs as given. Create a trustworthy, respectful, and honest atmosphere for both work and shopping. Take Exceptional Care Of Your Colleagues. Put the team first. Support and help your coworkers without complaining. Be receptive to fresh concepts and chances. Any unique requests or management suggestions should be carried out. Respect the rules, standards, and processes of the company. perform necessary work duties at the allotted time.
- An individual must be able to successfully carry out each key responsibility for this position.
Skills, Knowledge, and Abilities Require
Personal Skills Required
- Outstanding interpersonal abilities.
- Willingness to engage with the team to improve customer happiness and sales, as well as to participate in and successfully complete mandatory training.
Educational Background
- You should have GEDs and high school diplomas both general education degrees.
- One to three months of training or comparable experience
- Same levels of education and experience.
Important Language Skills
- Read and understand brief communications, simple directions, and memoranda [in English]
- The ability to compose straightforward English letters
- Ability to successfully communicate information to consumers, clients, and other organization colleagues who solely speak English in one-on-one and small group settings.
Important Mathematical Skills
Being able to add and subtract two-digit integers and to do so while utilizing American-style money and weight units.
Ability to Reason
The capacity to follow straightforward but comprehensive written or spoken directions. Being able to solve issues with a few specific variables under controlled circumstances.
Registrations, Licenses, and Certificates
Complete all required training provided by the company, including but not limited to new recruit orientation, food sanitation, customer service network, safety, food safety, and product knowledge.
Actual Requirements
- The physical requirements listed below are an accurate representation of what an associate will need to be able to do in order to effectively complete the key duties of this job.
- Individuals with impairments may be given the opportunity to complete the necessary tasks with reasonable accommodations.
- The companion must often stand, walk, reach with hands and arms, talk or hear, taste or smell, and use their hands to finger, handle, or feel things.
- On occasion, the associate must climb, balance, squat, kneel, or crouch. The associate must often lift and/or move up to 30 pounds and can reach up to 72 inches.
- On occasion, they must raise up to 50 pounds. This position specifically calls on near vision, color vision, and depth perception.
The Working Environment
- The elements of the work environment that are detailed here are typical of what an associate will experience when carrying out the key duties of this position.
- Individuals with impairments may be given the opportunity to complete the necessary tasks with reasonable accommodations.
- The associate in this position works continuously in a moderate environment and is regularly exposed to hot, cool, and very cold temperatures, moving mechanical components, fumes or airborne particles, poisonous or caustic substances, and moving mechanical parts.
- The noise level at work is often between moderate and high.
A person must exhibit the following competencies in order to do the job successfully:
- Adaptability
- Adapts to changes in the workplace; modifies a strategy or procedure to best suit the circumstance; and is able to handle frequent change, delays, or unforeseen events.
- Attendance/Punctuality
- Consistently arrives at work on time; notifies management of any planned absences or delays at least two hours before the start of the shift.
- Consumer Assistance
- Even in challenging or sensitive client circumstances; immediately attends to customer demands; seeks out customer input to enhance service; attends to requests for service and help; keeps promises.
- Dependability
- Follows directions and acts in accordance with management's directives; accepts accountability for own actions; honors promises; and either completes work on time or tells the relevant person of a backup plan.
- Diversity
- Shows respect and awareness for cultural diversity; demonstrates an understanding of the company's EEO policy; and works to create a harassment-free environment.
- Ethics upholds the company's principles through treating people with respect, keeping commitments, inspiring others' trust, and acting with honesty and integrity.
- Initiative
- Easily offers to help; engages in self-improvement initiatives; provides and requests assistance as required.
- Innovation
- Creates suggestions about how to improve work; Respectfully communicates thoughts and information.
- Interpersonal Competence
- Never impolite; listens without interjecting; controls emotions; has an open mind to other people's opinions; and tries new things.
- Judgment
- Exhibits accurate and good judgment; backs up and justifies judgments; involves the right individuals in the decision-making process; makes decisions on time.
- Motivation
- Sets and reaches personal objectives; exemplifies perseverance and overcoming challenges; assesses oneself against excellence standards.
- Speaking out loud
- Speaks English convincingly and clearly in circumstances when it's necessary for people to have a common language to enhance safety, both positive and negative. obtains clarification through listening; correctly answers inquiries; Participates in meetings; demonstrates proficiency in group presentations.
- Written Expression
- Ability to read and understand English-written content. Ability to write in English clearly and informatively.
- Organizational Support Completes work accurately and on schedule; adheres to regulations and procedures.
- Planning/Organizing
- Sets priorities for job tasks; effectively manages time.
- Problem-solving identifies issues quickly and finds solutions; even when dealing with sensitive subjects, reason is used.
- Professionalism
- Demonstrates sensitivity when approaching others, handles pressure effectively, and treats others with respect and attention no matter what their standing or position. takes ownership of one's own conduct; obeys through on promises.
- Accuracy and thoroughness are demonstrated by quality, which also seeks to advance and promote quality. Utilizes criticism to enhance performance; keeps an eye on one's own work to assure quality.
- Quantity
- Complies with productivity requirements, does tasks on time, tries to boost productivity, and works swiftly.
- Follows safety and security protocols; Reports potentially dangerous situations; and Makes Proper Use of Materials and Equipment.
- Balances team and individual obligations; Is receptive to other people's viewpoints; offers and appreciates criticism; helps create a cohesive team environment.
- Technical Expertise
- Determines one's own strengths and shortcomings; seeks out possibilities for training and growth; works to increase knowledge and abilities; and imparts job knowledge to others.
- Security and Safety
About this Company
A premier grocery store, Harris Teeter is unwaveringly dedicated to providing the best possible customer service.
Harris Teeter careers
At Harris Teeter, we value creativity and effort. We also provide you the chance to learn and develop while working for one of the best grocery chains in the country. We also provide superb associate benefits, flexible scheduling, excellent training, and the chance for quick growth.
Harris Educational Support
Harris Teeter works hard to make sure that every employee succeeds, whether it is inside our organization or in pursuing their passion and further education. We provide financial aid for colleagues who want to further their studies. Both Queens University and The University of Phoenix are partners with us. Additionally, we provide educational leaves of absence for employees who want to keep working for Harris Teeter while attending college, allowing them to do so while working at locations close to their school.
Insurance & Financial Support
We provide medical, dental, vision, and life insurance to full-time employees. To assist you in starting to save for the future, Harris Teeter offers Savings Plans. We provide 401(k) plans with matching contributions from the business. Our hourly employees receive their paychecks every week, whereas our salaried employees are paid every two months. Oh, and did we mention that we offer TWO Profit Sharing checks each year? FREE cash! Additionally, we provide paid holidays, personal days, jury duty days, and bereavement days.
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